SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adoriale.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adoriale.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Visually the umbrella meets the description. Lightweight, compact. For one person-perfect.
Normal size open umbrella, short stick, but greatly reduced when you keep it, weighs less than a bottle of 30cl
it is very beautiful
loved it
nice color
Small, compact.
good product
love it
compact, easy to use, pleasant color
The inside is dark-covered, so it's good-quality in summer. If you hit it, it's too hard to put it back in, so I'll give it up...
Very good material
It is small, it covers one person well, it is only for two people, it is very beautiful, it seems resistant, at the beginning it is very hard to open and close it, it comes with a case and a case, very cute Everything
as described
Came properly packed and without any defect. It's small, I bought it to put in my bag. As I always go by bus or on foot. Sometimes it's good to have a parasol. But I have the notion that maybe it will only serve a very weak drizzle or sometimes a strong sun that is hindrering with the walk.
very nice color
Nice but the case but i dont think this has UV protection cause you can see through the fabric. It has a good size but is difficult to store back in the bag
The size is only remote control, and the production is also useful. It is good to use lightly these days when the UV index is high and sunlight is hot. I like to keep it in my bag because it's slim.
I loved it, it feels good material and strong and the color is the same as the pictures
cool
Super good for the Sun, the size is perfect and with the case you can bring it anywhere without being ruined.
very compact. It looks good quality, for Sun days without wind.
It is super compact, it was a bit difficult for me to understand but since I opened it and closed it made everything easier for me, it is super small and that is the best
perfect
Box a bit small but otherwise great!
Very compact, fits in any bag. Great for the weather here in my city, for being compact it will not help you if it is raining muuuitooo, but for drizzle and an average rain (that is not a rain of wind, it helps a lot, super will meet my needs.
Good
Good A little heavy
good quality
It's very small as I wanted it is beautiful
Super nice and practical, it has two covers, I don't think it will endure hurricane winds, but I practice a 10
Cute