SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adoriale.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adoriale.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product works perfectly. Wheels are disassembled for easy cleaning. Control works perfectly. I am satisfied
The toy is too great, it works super well and the control is very precise. I was surprised by the quality, it is only necessary to be well clean floor so as not to curl hair or even cat hair on the wheels.
Plus top was worth every penny, has sensor, if n want to keep guiding it, it will alone very top, super recommend.
The most hilarious thing you can get to your pet lol. You can either use remote control to control it, or set it to ‘drive’ automatically and it will do it ~5min. Comes with battery inside the remote. Car itself uses usb port to charge. Recommend
Wow! This remote control cat toy is amazing. My kitty loves chasing it around all day, keeps her entertained and active. 🐱🏎️
it was better than I expected :) I totally recommend it great toy to play with your cats
Very good product for animals. They are very entertained with him. It is very good I recommend it
It's good
Cool, it works very well; It has an integrated battery, I haven't been able to use it much yet and I don't know how much the battery pays, but at the moment without having charged it I have played with him for a long time without the battery running out. It has two speeds, a random mode in which it moves alone and another in which you can drive it. The forward turns make them very open and you need a large space, in narrow places you have to stop, turn and move forward. I recommend it
Very good, resistant. Has autonomous driving modes
Excellent toy for the cat, and in addition you can have fun yourself while playing with the cat with a remote control, if not, has choice modes and makes automatic random movements and the cat plays only with the. Is amazing
Very nice cat toy, feels solid and firm and is very fast. The Cat shows a lot of interest and it keeps Hair busy!
Laughs a lot! My kitties jumped a lot! Was very funny😂!
perfect toy for me, for my cat and for my kid. we all play together and we are happy. cat does not know what to do with it, but seems to be interested
A great toys for the Cats. Quality and price are unbeatable, charging via USB works perfectly and the remote control is also fun for the children.
DON’T overthink about this BUY IT!!!! Cat is interested:DBest automatic cat toy ever, for the price it’s BARGAIN. It’s so quick and wild and quite quiet. It has two modes: 5 minutes drive and a smart mode with activation of touch after 5 minutes drive. It has a remote control too and two added . It flips ITSELF when it turns on the back lol. It has some sensor for avoiding obstacles on the ground so it doesn’t drive into your cat accidentally. Super awesome! I’d buy again. Recommend to every cat owner.
Cool crazy toy, cats quite surprised but maybe they will master it;)
the toy is ingenious, don't know who likes it more the cat or I😂. Super satisfied with my purchase as the quality is excellent. Highly recommend. Thank you very much
Very good, automatic mode impressed me
Very good purchase!!! it has strength, you can graduate his speed and my cats are surprised with that strange device, hahaha
Quality seems super! Way above my expectations. Sadly I can’t upload videos, but it seems it knows where there is a wall and a vida hitting objects. On alone mode it goes around the house with multiple patterns , and then you can also use the control. Usually when it turns on his back side it’s able to go back up.
Great product! Keeps my fur babies busy while I'm at work. Peace of mind knowing they're having fun.
Very well packed. The cart is rechargeable by USB cable and the control works with battery. My cats loved it!
Such an innovative to keep the pets entertained and active.
Wonderful beautiful💖💕 thank you very much everything good
Are entertained for a long time. The material is excellent. Very good quality. The command works perfectly. Worth making a little noise on the wooden floor. Maybe the neighbor doesn't really like the noise it can make.
best toy ever!!! i liked it even more than my cats did 🤣 no carpet is a match!
Good product! It has a quality finish and works perfectly from the first load. The robot is small in size. It has 2 automatic modes in which it moves alone, and a manual mode to control it with the remote control. Also has 2 speeds. If he falls on his back, he turns around on his own. I was surprised by how well it works. Looks good quality. To see if it lasts... My cats have found it curious, although only one of them tries to hunt him down. It's a matter of taste. You can change the tail accessory for one that your cat likes more. Honestly, I think I liked it more than my cats, hahaha...
It is very beautiful toy, it is of good quality and very resistant for the use it is given